We, Crusader Carpet Services, aim to give you the best possible value and service at all times. The following Terms and Conditions explain how we deal with your order and you should read them carefully.
By purchasing through this website you are entering into a legally binding contract with us. This means that you and we have rights and obligations. If you are unsure of your rights and obligations now or at any time during the contract please seek independent advice.
The information on this website is given in good faith and Crusader Carpet Services cannot accept responsibility for any loss or damage arising from the information or its use or misuse.
Your consumer rights are different when you buy online and these Terms and Conditions may not apply to, or may be different for, purchases made in our shop.
If you are under 18, you may use the Website only with the involvement of a parent or guardian.
If you are looking for assistance with a purchase you made call our Web Sales team on 01527 60011.
Once you’ve placed your Order, we will acknowledge your Order by email and confirm our acceptance within 48 hours. This is to inform you that we’ve received your Order and we will be processing it. It doesn’t mean that we have legally accepted your Order. Acceptance of your Order, and the completion of the Contract, will take place when we despatch the Goods to You.
The Goods displayed on the Website and information about the Goods and the prices on the Website are an invitation to place an Order only and do not constitute an offer by us to you to purchase the Goods subject to these conditions. When you place your online order you are inviting us to enter into a contract with you to supply the goods you have selected at the price indicated on the website and in your order form. When we receive your order we will send you an acknowledgement by email to the address you have supplied to confirm receipt and we will pass your order to our sales team for processing. This acknowledgment is neither an order confirmation nor an order acceptance by us.
We may list availability information for Goods sold by us on the Website, including throughout the Order process but cannot guarantee the availability of Goods listed on the Website.
Acknowledgement of your Order is not a guarantee by us of the availability of the Goods.
If you receive an acknowledgment email or confirmation email for an Order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the Order which you placed, you must contact our sales team at, Crusader Carpet Services, Unit 22, Weights Farm Business Park, Weights Lane, Redditch, Worcs, B97 6RG or alternatively you can Contact Us or phone us on 01527 60011 to cancel the Order or correct the details.
We do our utmost to ensure that all our web prices and descriptions are accurate and up to date but on rare occasions it is possible that errors may occur. Our sales team will check the details of your order and if we find that there is a pricing or other error we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within seven days we will cancel the order and issue a refund of your payment.
Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information.
Estimates as to delivery are given in good faith but are only estimates and they are not guaranteed. Time is not of the essence of the contract and we will not accept liability for any losses unless we fail to deliver within a reasonable time. If the expected delivery time is likely to, or does, exceed 30 days you will be able to cancel your order if you wish and receive a full refund of the monies you have paid.
Please check that the goods you receive are the ones you ordered, the correct colour and size, and that they are examined for apparent faults or damage at the time of delivery and before installation/assembly. If on inspection you have any doubts please contact us immediately. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible.
Unfortunately, Crusader Carpet Services are currently unable to deliver to any of the following postcode areas:
Arran, BFPO, Guernsey, Isle of Man, Isle of Wight, Jersey, Lewis, Uist, Barra, Northern and Southern Ireland, Orkney, Scilly Isles, Shetland, Skye.
Limited deliveries are available to the following mainland postcodes for an additional delivery charge. If you wish to place an order for any of the following postcode areas, please contact our Sales Helpline on 0330 333 3444 prior to placing your order:
We aim to reproduce the colours of our products as accurately as possible but please be aware that there may be a variation in shade between the reproduction on your monitor or printer and the actual article. We supply samples to assist with colour matching. Please see our samples page.
We quote the nominal sizes for the products we sell. These sizes are approximate and small variations may occur.
You are responsible for ensuring that the quantity is sufficient for your purposes.
The samples provided to you are intended to give a general impression of the colour and pattern. When installed to a larger area some patterns and apparently random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces (especially 4m and 5m rolls) cannot be guaranteed.
All carpet runners are cut at 10cm intervals with a minimum order length of 1m. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with BS3655
During transportation and storage pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.
Carpets and rugs are soft, luxurious products and flattening of the pile will occur as a natural result of use. Flattening will change the apparent colour of the carpet (“shading”), may be permanent (“pile reversal”), and this may appear to be random, but this is not a fault. Areas where foot traffic twists and turns are especially prone to such changes in appearance. The sides of the pile appear a slightly different shade in colour to the ends and so any change in angle or direction of the pile may change the apparent colour of the carpet and this may be patchy. Such changes do not alter the durability of the carpet.
We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets but suction-only for loop pile carpets.
We recommend that all carpets and rugs are professionally cleaned periodically. The frequency will depend on the level of soiling, but should be done before soiling becomes ingrained into the pile fibres.
Spillages should be blotted up immediately. A proprietary carpet shampoo may be used for spot cleaning in accordance with the shampoo manufacturers’ instructions, but this should be tested before use in an inconspicuous area to ensure it will not harm the pile. Care should be taken not to scrub or agitate the pile which could cause it to lighten in colour. If in doubt, consult a professional cleaning company.
During production of caravan / motorhome carpets there can be a slight difference in sizes when transferring your existing carpets or templates onto the new carpet. These may be either marginally larger or smaller than the existing ones. We will make every effort to reproduce your new carpets to the same size / shapes as the templates provided but will not be responsible for any slight discrepancies as these are unavoidable. This also applies to the fixing of popper stud fixings. Please advise our sales team at the time of placing your order and prior to us cutting the carpets if your existing carpets or templates provided are a tight fit or whether you have made allowances. If in any doubt please contact our sales team on 01527 60011.
We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by the manufacturer. Where they are provided by the manufacturer we accept no responsibility for these additional warranties or guarantees.
The guarantees set out below are provided by Crusader Carpet Services and are in addition to your statutory rights.
We are so confident of the high quality of the carpet you have purchased that it is guaranteed against wear in normal domestic use. For the majority of carpets on this website this guarantee is for a period of 1 year from the date of purchase.
If at any time during the period of the guarantee the pile of the carpet in any area wears down to the backing as a result of normal domestic use Crusader Carpet Services will supply a replacement carpet of the same type or an alternative to the same value from the ranges available at Crusader Carpet Services at that time. This will not include the costs of fitting, binding or delivery costs.
This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. The guarantee applies only to the carpet as originally supplied and will not apply to carpets which have been moved, altered or already replaced under the terms of the guarantee. This guarantee is for the original purchaser only and is not transferable.
To make a claim please call our Web Sales team on 01527 60011.
If you require any help after you have made your purchase please contact us.
If you made your purchase online please call our Sales Helpline on 01527 60011.
Cancellations and Returns The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 By purchasing over the internet or by telephone you are entering into a “Distance Contract”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to fourteen days after the date your order is delivered to you, or if you have ordered more than one item and they are delivered on different dates, 14 days after the date of the last delivery of your order.
This right does NOT apply to products that are made to your specifications. This includes floor coverings, which have been cut from a roll to your specific order size. You are under a duty to take reasonable care of the goods until the end of any cooling off period.
If your order has not been delivered and you wish to cancel your order please contact our sales team by email or by telephone. One of our sales team will check the status of your order and confirm if the cancellation is possible. Alternatively, you can call our Sales team on 01527 60011.
If the goods are excluded from your right to cancel (see above) we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant in our store. We will advise you of any such charge and you may then decide whether or not you wish to cancel the order. When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered.
If not you should not cut into, fit or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. Call our Sales team on 01527 60011 within 14 days of delivery.
If you cancel your order and wish to return the products in accordance with your statutory right to cancel return the products to us at the address on the website. You will be liable for any return postage costs for the product.
Any refund of the purchase price in respect of returns, will be made after we have received the goods. After this statutory fourteen day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from Trading Standards or other advisory body.
Crusader Carpet Services
Registered office: Crusader Carpet Services Ltd, Unit 22, Weights Farm Business Park, Weights Lane, Redditch, Worcs, B97 6RG
VAT Reg No: 784 6008 12
VAT payable at rates prevailing on dates payments are made